;

Stoma counselling service

Wherever you are on your post-surgery journey, it’s OK not to be OK. Our stoma counselling service has been designed to support people living with a stoma adapt to some of the challenges they may be facing.

Smiling Grandmother holding her grandaughters

;

Introducing our Amcare by Convatec counselling service

As you adjust after surgery, it’s normal to encounter challenges, and our service is here to support people living with a stoma who may be experiencing difficulties such as reduced confidence or feelings of anxiety. Simply speaking to someone who understands what you’re going through can make a real difference, which is why, as an Amcare by Convatec customer, you can access our free specialist stoma counselling service:

Most people finish their work with their counsellor after four sessions, though it may be
possible to extend this if it is deemed necessary by your counsellor.
No long waiting lists; since our sessions are only open to Amcare customers, your counselling can start almost immediately after we’ve confirmed that you are eligible and that we’ve received your consent and questionnaire.
Our service is completely free and our counsellors are passionate to help as many people as possible*.

Call now

;

Arranging your free counselling is easy

To find out if you are eligible to access the service and to register your interest, you can contact us via:

A call to our clinical triage line: 0800 085 2516
A call to our Amcare customer care team: 0800 88 50 50
A direct referral from your NHS hospital nurse

Once you request access to the stoma counselling service, one of our nurses will call you to complete an initial phone triage. During this call, we’ll assess your eligibility for the service*, and if you’re eligible, we’ll begin the process and get everything set up for you. You will be asked to complete and return a consent form and questionnaire.

Call now

;

A compassionate ear and a helping hand

The service is available to Amcare customers aged 18 or over who have a stoma, as well as partners of people with a stoma and parents of children with a stoma. Please note, we can’t offer counselling to anyone receiving related support from another counsellor, clinical psychologist or psychiatrist.*

Sylvia's story

One person who found our service particularly helpful and was happy to share her story is Sylvia. After having colostomy surgery, Sylvia found it difficult to come to terms with her stoma and reached out to an Amcare counsellor, who helped rebuild her self-confidence and love life again.

“Without support, I would not be the person I am now. With the help of my counsellor, I have accepted my stoma is part of me now. I found the counsellor kind and patient; I cannot thank her enough.”

Call now

No long waiting lists

We make our free stoma counselling as accessible as possible to take the strain off you and the NHS. Since our sessions are only open to Amcare customers, your counselling can start almost immediately after we’ve received your consent and pre-evaluation.

By phone from the comfort of your home

We want you to feel as relaxed as possible, which is why our stoma counselling sessions are held one-to-one, over the phone. Every session is held in the strictest of confidence and your counsellor will respect your privacy at all times.

*Access to our stoma counselling service is subject to our eligibility criteria. The service is available only to patients who receive their stoma supplies through Amcare by Convatec. Our nurses will triage each referral to confirm that the counselling is appropriate and that the concerns relate specifically to stoma related issues. Patients must not be currently engaged in private or NHS counselling, clinical psychology, or psychiatric services while taking part in Amcare counselling. This will be confirmed before sessions are offered, and patients will be required to sign a written agreement prior to starting. If any concerns about a patient’s health or wellbeing arise during the counselling sessions, we will contact their GP immediately. Comments are customer experiences and do not reflect medical claims or advice.

AP-68480-GBR-ENG-v3