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Stoma counselling service

Living with a stoma and looking for someone to talk to? Our specialist stoma counselling service and mental health support, are just a phone call away.
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With our counselling service, help is just a phone call away

Wherever you are on your stoma journey, from pre and post-surgery to living your stoma life, it’s OK not to be OK.

You might be struggling to adjust, have lower self-esteem, or feel anxious or depressed. If left untreated, these feelings can get worse over time. Simply talking to someone who knows exactly what you’re going through can be such help. Which is why, as an Amcare by Convatec customer, you can access our free, specialist stoma counselling service—the only free service of its kind in the UK:

  • A series of 6, 60-minute free counselling sessions (more if needed).
  • No long waiting lists; appointments usually start in 10 to 14 days.
  • Over the phone or video call.
  • Experienced, compassionate, fully trained stoma counsellors.
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A compassionate ear and a helping hand

Anyone with a stoma who’s an Amcare customer (and aged over 18), their partner, or parents of children with a stoma, can benefit from our free stoma counselling service. We’ve helped people at every stage of their stoma journey simply by listening and advising.

Sylvia's story

One person who found our service particularly helpful and was happy to share her story is Sylvia. After having colostomy surgery, Sylvia found it difficult to come to terms with her stoma and reached out to an Amcare counsellor, who helped rebuild her self-confidence and love life again.

“Without support, I would not be the person I am now. With the help of my counsellor, I have accepted my stoma is part of me now. I found the counsellor kind and patient; I cannot thank her enough.”

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No long waiting lists

We make our free stoma counselling as accessible as possible to take the strain off you and the NHS. Mental health provision throughout the UK is overstretched, which means that getting an appointment through your GP can take anywhere between 6-9 months on average. Since our sessions are only open to Amcare customers, your counselling can start almost immediately after we’ve received your consent and pre-evaluation.

By phone from the comfort of your home

We want you to feel as relaxed as possible. Which is why our counselling sessions are held one-to-one, over the phone or by video call. Every session is held in the strictest of confidence and your Counsellor will respect your privacy at all times.

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Arranging your free counselling is easy

We’re proud to offer this free service and our counsellors are passionate to help as many people as possible. So please, don’t suffer in silence, get in touch with us today.

  • Contact our Nurse Advisor by phone or email using the contact details below
  • They’ll make a note of your details and provide you with a consent form to complete
  • Our counsellors will then contact you to arrange your 6 x 60 minute sessions
  • The service is open to Amcare customers with a stoma over the age of 18, your partner and parents of children with a stoma
  • Please note, we can’t offer counselling to anyone receiving related support from another counsellor, clinical psychologist or psychiatrist.
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Contact us now

Call: 0800 88 50 50
Lines open Mon – Fri 9am – 5pm

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For Healthcare Professionals
Ostomy Care Continence Care Ostomy nurse app
Amcare by Convatec is part of the Convatec group of companies, which also provides the me+™ programme - a complimentary support service for customers using stoma and continence products.