Our Environmental Promise

Delivering for our customers

With innovative products, services and solutions that improve lives, are customer-centric and informed by HCP needs. 

Our top priority as a business is delivering for our customers, and we consider how our products and services help improve lives, we focus on: 

• Innovation and efficacy 
• Product safety  
• Ethical and sustainable production 
• Product access (availability, adaptability, usability and affordability) 
• Ensuring Data Privacy

Providing virtual support and community 

Our me+™ programme supports people managing chronic conditions to enjoy their lives, providing access to phone support and a range of online resources. 

Enabling our people to thrive 

By protecting their health and safety and using talent for good. 

Rooted in our vision, our people mission is to create a stimulating, inclusive and rewarding environment for our people to thrive and grow together, for the benefit of our customers, colleagues, communities and shareholders. To do this we focus on: 

• Cultivating an inclusive culture for our colleagues by developing leaders, improving performance and equal opportunities, and making our employees’ voices heard 
• Building a diverse workforce with greater gender and ethnic diversity across our leadership by strengthening our approach to talent acquisition, progression and employee networks 
•  Supporting wellbeing as a priority for colleagues and the wellbeing of others by sustaining our focus on ways of working, workplace culture, environment, health and safety, and employee recognition 

Protecting the planet and supporting communities

Through the way we operate and the contribution we make to the world around us 

We recognise that healthcare solutions are only one part of improving lives. And we know that when it comes to protecting the environment and improving community wellbeing, we are all in this together. We have strengthened our environmental strategy in several areas to ensure more targeted progress towards protecting the environment: 

• Carbon and energy: updating our targets to ensure carbon emissions reductions in our own operations are in line with the Paris Accord and net zero commitment 
• Sustainable product design and supply chain: ensuring innovation in product design to reduce the cradle-to-grave carbon footprint, including reducing our value chain Scope 3 emissions 
• Waste: increasing attention to the environmental impacts of waste at the end of the production and use lifecycle 
• Water: addressing the impact of production and manufacturing on freshwater ecotoxicity and the consumption of water in water-stressed environments • Governance: facilitating and ensuring coherent action across the company to reduce our impact on the environment 

Behaving ethically and transparently