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Layers of care

Pioneers in chronic health care for over 60 years, we are united in improving the lives of the people we touch.
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Amcare by Convatec - Providing Layers of Care

Learn about just how we deliver on our promise to provide layers of care by watching our latest video.

Across the UK our team consists of dedicated people whose knowledge, understanding and expertise, make up the layers of care that help us build better lives. 

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Care centre locations

We operate from 8 nationwide Care Centres across the UK, providing all the benefits of a personalised local service. We are always happy to help - just pop in or give us a call for a warm welcome. 

  • Stirling
  • South Shields
  • Sunderland (National Distribution Centre)
  • Runcorn (Customer Interaction Centre)
  • Lincoln
  • Nottingham
  • Cheltenham
  • Dartford
  • Basingstoke

Our promise to you

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World class customer care

Rated Excellent on Trustpilot we treat every customer interaction with the utmost care.
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We will always respect you

We promise to always respect your unique position, individual challenges and needs.
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We will always give you choice

We will empower you to choose the right product, impartially and without prejudice.
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We will always give you time

We will always listen to you and give you the time to explain what you need, confidentially and discreetly.

Customer stories

Nurse story

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A professional's perspective

“Our experience using Amcare has been excellent, the process has been seamless.”

Marilyn's story

Customer story

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Alison’s story

"The Amcare team goes above and beyond to assist me and even handle the arrangements with my GP."

Alison's full story

Customer story

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Peter's experience

“I’ve always had really helpful conversations with the people at Amcare.”

Read Peter's story
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Experts in ostomy care

When it comes to ostomy care, we believe in Healthy Bonds - designed for leak protection and skin health. We understand how important it is to keep the skin around the stoma healthy, so the bond with their ostomy system stays secure and comfortable.

That's why Convatec created Mouldable Technology, a skin barrier technology that is one of our many unique products - after a 2 month follow up, 95% of patients who started with a Convatec Mouldable Baseplate had healthy skin1.

Getting off to a healthy start, gives people a better relationship with their stoma, and their body. This, in turn, leads to stronger and healthier relationships with the people around them.

Amcare by Convatec offers a broad range of ostomy pouches and systems, designed to meet different customer needs. By helping customers find the right ostomy products, and helping them customize the fit, we can help allay worries about leakage and skin irritation, so they can get on with living.

Visit ostomy care
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Specialists in continence care

When it comes to continence care, we recognise that not all intermittent catheters are created equal. We have seen how traditional hydrophilic coated catheters can stick, and damage the delicate urethra. Irritation and damage to the soft urethral tissue can allow bacteria to colonize the space created2,3 potentially causing discomfort and bleeding and leading to a higher chance of getting UTIs.4,5

Convatec’s GentleCath™ with FeelClean Technology™ is different. Introducing the next generation of hydrophilic intermittent catheters, The slippery hydrophilic properties are integrated inside the catheter itself rather than having a sticky coating.

Independent research at Queen’s University Belfast has proven that these catheters do not stick, protecting the delicate urethra,4 the body's first line of defence against UTIs.6

Fewer UTIs means fewer returning patients and the potential for cost savings.

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Patient lifestyle support with Convatec me+TM

At Convatec, something we hear time and time again from people living with chronic conditions, is a longing for more information, more support and more lifestyle advice. Thats why we developed Convatec me+, our comprehensive lifestyle support membership programme, for those living with a stoma or experiencing continence issues.

Patients receive:

  • Welcome pack with useful complementary items.
  • Free product samples to help review and improve products.
  • Online and telephone support.
  • Useful guides, tips, films and information, all in one place.
  • A monthly newsletter, including the latest updates and inspiration.
  • Exclusive online events and Q&As with experts in the field.
  • Specialist recovery education modules for HCPs.

Ways in which we support

me+ education

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me+ education

Resources are available to ensure you stay informed about the latest product technologies and trends.

Access support content

me+ support

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Seamless support for your patients

We provide product training videos, Q and A sessions, and a Facebook community to connect and share experiences.

Discover me+ support

Product user stories

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Empower your patients to live fully

Read testimonies for insight into the personal experiences of patients.

Empower your patients

How we can help you

me+ education

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Professional development

Use our resources to stay informed about the latest product technologies and industry trends.

Access support content

me+ Support

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Seamless support for your patients

Resources include product training videos, Q and A sessions, and a Facebook community to connect and share experiences.

Discover me+ support
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Accreditations and Associations

  • British Healthcare Trades Association
  • Care Quality Commission
  • Cyber Essentials Plus Certified
  • ISO 9001 Certified 

1. Osmose Study, Multinational Evaluation of the Peristomal Condition in New Ostomates Using Moldable Skin Barriers Maria Teresa Szewczyk, MD, PhD; Grazyna Majewska, RN, ETN; Mary V. Cabral, MS, FNP-BC, CWOCN- AP; and Karin Hölzel-Piontek, RN; The Effects of Using a Moldable Skin Barrier on Peristomal Skin Condition in Persons with an Ostomy: Results of a Prospective, Observational, Multinational Study, Ostomy Wound Management 2014;60(12):16–26

2. Werneburg GT. Catheter-Associated Urinary Tract Infections: Current Challenges and Future Prospects. Res Rep Urol. 2022;14:109-133. doi:10.2147/RRU.S273663

3. Jacobsen SM, Stickler DJ, Mobley HLT, Shirtliff ME. Complicated catheter-associated urinary tract infections due to Escherichia coli and Proteus mirabilis. Clin Microbiol Rev. 2008;21(1):26-59. doi:10.1128/CMR.00019-07

4. Pollard D, Allen D, Irwin N J, Moore J V, McClelland N, McCoy C P. Evaluation of an Integrated Amphiphilic Surfactant as an Alternative to Traditional Polyvinylpyrrolidone Coatings for Hydrophilic Intermittent Urinary Catheters. Biotribology. 2022;32(Dec 2022):100223.

5. Rognoni C, Tarricone R. Intermittent catheterisation with hydrophilic and non-hydrophilic urinary catheters: systematic literature review and meta-analyses. BMC Urol. 2017;17(1):4. doi:10.1186/s12894-016-0191-1

6. Jafari NV, Rohn JL. The urothelium: a multi-faceted barrier against a harsh environment. Mucosal Immunol. 2022;15(6):1127-1142. doi:10.1038/s41385-022-00565-0

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For Healthcare Professionals
Ostomy Care Continence Care Ostomy nurse app
Amcare by Convatec is part of the Convatec group of companies, which also provides the me+™ programme - a complimentary support service for customers using stoma and continence products.