Do you want to skip to content? Skip to content
Call Us Call Us 0800 88 50 50
a man and woman smiling ;

Introducing Amcare by Convatec

From confidential phone support and expert product advice to prescription management and discreet delivery, Amcare by Convatec provides comprehensive care for those living with stomas, chronic wounds, or continence issues.
For customers For healthcare professionals
A woman accepting a delivery ;

Reliable prescription management, direct to your door

Amcare by Convatec is a leading UK service provider for people with stoma, continence and wound care issues.

  • We have eight regional care centres located strategically across the UK to provide a range of prescription and medical support for all of our customers. 
  • Partnering with the NHS our aim is to deliver exceptional support, so you can live your life, without ever worrying about the supply or delivery of your products. 
  • We take the stress out of worrying about your prescriptions by managing everything from prescription to delivery, so you don't have to.
  • We ensure your prescriptions are delivered directly to your door discreetly at exactly the time you need them. 
  • Our dedicated team includes qualified nurses, counsellors and product specialists who can offer you support on all things that matter to you.

Register with our service today by calling 0800 88 50 50

A close up of elderly hands being held by a younger pair ;

Introducing Amcare

For over 30 years, we have supported people living with a stoma, continence or advanced wound condition by providing reliable and dependable home health services nationwide from our eight regional care centres.   

From prescription management and home delivery, to expert advice, product guidance and customisation.   

We are open: 

8am-8pm Monday to Friday 

9am-1pm Saturday 


Dial 0800 88 50 50 today.  

Enquire now
a man and a woman sitting on a couch ;

Amcare by Convatec - Providing Layers of Care

Learn about just how we deliver on our promise to provide layers of care by watching our latest video.

Across the UK our team consists of dedicated people whose knowledge, understanding and expertise, make up the layers of care that help us build better lives. 

Contact Us
towels and a bag on a counter ;

Ostomy healthcare professionals

See how we support all healthcare professionals and the people whose lives they touch.
View ostomy services
two women in swimsuits on a beach ;

Ostomy support

Dedicated support on product, prescriptions and more.
View ostomy support
a woman with a stethoscope around her neck ;

Continence healthcare professionals

Supporting your patients' entire care journey, from prescription management to discreet delivery.
View healthcare services
a person holding a pen ;

Continence support

Straightforward continence care with our efficient referral process and comprehensive service.
View continence support
a man sitting in a chair ;

Continence: Request a product consultation

Our team of trained specialists can help choose the right product.
Request a Continence Consultation
a woman talking on a phone ;

General enquiries

Ask us anything – we look forward to assisting you.
Contact us

5 star ratings on Trustpilot

We’re proud to support almost 13,000 people under our care. Delivering 110,000 prescriptions annually, and 83% of our customers who are loyal and repeat users.

Care. It’s in our name.


Polite and helpful

“Always polite and helpful, nothing is ever too much trouble. This makes life living with a stoma bag a lot easier. Thank you!”

Icon - 5 Star TrustPilot ;


Superstar Company

"I've been supported by Amcare for many years. Every order placed is accurate and with a guaranteed happy reception at the other end of the telephone"

Icon - 5 Star TrustPilot ;



“I have had my stoma for over 20 years with no support or stoma nurse and now I have someone on the end of the phone should I need them”

Icon - 5 Star TrustPilot ;

Frequently asked questions

Accepting a delivery ;

Is there a risk I’ll be left without supplies?

Not at all. If your need is urgent, we can contact your GP to request a prescription and arrange for your order to be dispatched on the same day.
Typing on a keyboard ;

Is the process of setting up a new account complicated?

No, it's simple and takes just a few minutes. Speak to our expert team to register by calling 0800 88 50 50 today. We take care of everything for you. From speaking with your GP to your current prescription provider, we manage everything.
NHS Logo ;

Does the NHS charge me?

No, our service is free to use for those using continence and stoma care products.
An older woman being helped out on her tablet computer by her daughter ;

Will it cost me to have supplies delivered?

No. Delivery is free of charge, plus all new customers receive our starter kit and complimentary items with their prescription.
Ostomy products on a bathroom sink ;

Will I be able to order my usual products?

Amcare stocks a wide range of products available in the UK on prescription. Our world-class customer care advisors and our delivery providers DPD are dedicated to making sure you receive the right supplies.
An elderly man on his phone ;

Will I get my supplies on time and to the right address?

Yes, our customer care advisors are dedicated to doing just that. Our focus is on delivering the right products, at the right time to the right address, supported by advice whenever you need it.
Logos of BHTA, CQC, BSI and Cyber Essentials ;

Accreditations and Associations

  • British Healthcare Trades Association
  • Care Quality Commission
  • Cyber Essentials Plus Certified
  • ISO 9001 Certified 

Customer stories

Nurse story

Photo of a woman in a raincoat

A professional's perspective

“Our experience using Amcare has been excellent, the process has been seamless.”

Marilyn's story

Customer story

Woman in a green jumper sat in a chair

Alison’s story

"The Amcare team goes above and beyond to assist me and even handle the arrangements with my GP."

Alison's full story

Customer story

Portrait of a smiling man on the beach

Peter's experience

“I’ve always had really helpful conversations with the people at Amcare.”

Read Peter's story

You are leaving

This Internet site may provide links or references to other sites but Convatec have no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content. Any links to other sites are provided as merely a convenience to the users of this Internet site.
Do you wish to continue?